Model Builder – Common bugs issues and troubleshooting

Model Builder – Common bugs issues and troubleshooting 1 - steamlists.com
Model Builder – Common bugs issues and troubleshooting 1 - steamlists.com

This official Model Builder guide, describes the most common bugs and troubleshooting.

INTRODUCTION

This guide was created to help you with the most common bugs and fixing it. We want to ensure that every player will have the best gameplay experience, and thanks to this guide you can now fix the most common issues by yourself.

This guide will be constantly updated.

Cannot interact with the Workbench

If you cannot interact with the workbench in the Story Mode / Sandbox mode, you should close the game and open it one more time.

The second fix you can try, is to check the Steam Files integrity. Here’s how you can do it:

1. Open Steam Library and find the Model Builder,

2. Right Mouse Button on the game and click Settings,

3. Select the Local Files tab

4. Click Verify integrity of game files button.

One of those fixes, should fix this problem.

Cannot place a model on the Display Shelve

If you spot this problem, you should verify the integrity of Steam files for Model Builder. Here’s how you can do it:

1. Open Steam Library and find the Model Builder,

2. Right Mouse Button on the game and click Settings,

3. Select the Local Files tab

4. Click Verify integrity of game files button.

“Finish Project” button does not work

If you spot this bug, you can refresh connections. We’ve added this ability if they are not being accepted on manual.

You can do it by saving and loading the game and then pressing Ctrl+Shift+R while there is a module with unrecognized connection present on workbench.

Paints are missing from the finished models

If you encounter this bug, your PC probably does not meet the minimal requirements for the Model Builder, or your hard drive is connected with the slower SATA cable.

This problem is strictly related to the hard drive type and speed. With the newest equipment, you should never spot this bug.

Cannot connect some parts of the model

We’ve added the ability to refresh connections if they are not being accepted on manual.

You can do it by saving and loading the game and then pressing Ctrl+Shift+R while there is a module with unrecognized connection present on workbench.

Saving / Loading the game problems

Files can fail to save and load due to a few factors:

Not enough disk space

 

After the 1.0.17 update, the game is checking every time if you’re trying to save it and will inform you if there’s not enough space available.

If files failed to save, and you can’t load any of your saves, go to your Save’s folder on your computer and look for files that are 0KB size. You can delete them and then should be able to load your previous saves.

Third-Party software

Check, if no other software is blocking access to game files. This problem can be caused by an antivirus program, or a cloud files programs like OneDrive (with an auto synchronization feature turned ON).

Game crashes while auto-saving

If you encounter this bug, please provide us saved files and player logs:

1. Saved Files: you can find it here C:\Users\xxx\Documents\Model Builder\Saves.

Please compress the whole save directory.

2. Player.log file: just type %appdata%/../LocalLow/Moonlit/Model Builder in your file explorer and press Enter, you will see Player.log and Player-prev.log.

Please compress those two files.

Please send us those files via e-mail: contact (at) moonlit.games and add your Steam nickname in the topic.

Models / Parts / Manuals does not load while working

If you spot this bug, please, verify file integrity on Steam:

1. Open Steam Library on Model Builder page,

2. Click Settings (the cog in the upper right corner),

3. Select the Local Files tab,

4. Click Verify integrity of game files button.

Other problems

In case you spot any other bug or problem, please, verify file integrity on Steam in the first place:

Verify Steam Files

1. Open Steam Library on Model Builder page,

2. Click Settings (the cog in the upper right corner),

3. Select the Local Files tab,

4. Click Verify integrity of game files button.

If that action does not resolve the problem you’ve encountered, please provide us Save Files and Player Logs

Save Files

You can find them here C:\Users\xxx\Documents\Model Builder\Saves.

Please compress the whole save directory!

Player.log files

To find those files, type %appdata%/../LocalLow/Moonlit/Model Builder in your File Explorer and press Enter. In the opened folder you will see Player.log and Player-prev.log.

Please send us both files!

Please send us those files via e-mail: [email protected] and add your Steam nickname in the topic.

Model Builder - Common bugs issues and troubleshooting - Other problems - 19C15CE

You can also reach us on official Model Builder Discord server 👉 https://discord.gg/XUCDwej – [discord.gg]

We will try to help you resolve any issue 🙂

Written by Ob3y

Hope you enjoy the Guide about Model Builder – Common bugs issues and troubleshooting, if you think we should add extra information or forget something, please let us know via comment below, and we will do our best to fix or update as soon as possible!


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