EMERGENCY 20 – EM20 Operations Text Guide

Tutorial & Basic Controls

Since it features very specific instructions on certain vehicles & units (Heavy Rescue Vehicle/Ambulance/Tow Truck/Police Car), I will not be providing any information on the tutorial.
You will get to deal with a minor fire, a road accident, and an unarmed criminal.

However, there are several basic things you need to know:

• Left mouse button allows you to select units and/or vehicles. Dragging it allows for multiple units in an area to be selected. Be careful not to select the wrong units in the wrong time – You need to make all the differences in the world. Left clicking on blank space will deselect them.
• If there are units within a vehicle you can use the right mouse button and click on the vehicle again or left click at the vehicle-arrow button, so they can leave and begin their work. The same goes for returning, as you just need to click on the corresponding vehicle.
• Right click can also be used to send units to a certain location if they cannot perform a certain action
• Paramedics and Emergency Doctors may scan for nearby casualties and perform their specific actions but you should keep a tab on casualties all the time since they have limited range.
• Similar to all past Emergency games, you may need to prioritize blazes and other threats that obstructs or harm units vulnerable to them.
• Firefighters need the Heavy Rescue Vehicle to equip things, although they will arrive in most firefighting vehicles anyways. They can also drag casualties away from the scene so the Doctors won’t be threatened.
• When trying to arrest an unarmed criminal, equip one of the officers with Pepper Spray then other with handcuffs.
• Whoever named the Heavy Duty Tow Truck must have not known the term “Mobile Crane”, which was ironically used in earlier games. This should not be confused with the real life archetype, something you can use to haul a wrecked bus or tanker that smaller tow trucks can’t move.
• It seems that up to four firefighters can attach hoses to the water tender, which freezes it until all hoses are detached. Water tenders are critical against larger blazes with their mobility, so make sure they’re free to respond most of the time.
• Don’t fight fires with the turntable ladder vehicle,.

Street Race

Type: Road Accident/Building Fire/Manslaughter/Illegal Street Race

Despite the objectives, you will never get to halt the street race. Send a police car to the scene first. When emergency units are close enough, the race will start anyway.

Cut-Scene: Two sedans, one blue and one orange (which teleports back to its position), begins to heat up their engines. A person between them waves a sign several times before the start. However, as soon as the race began, the orange car loses control and strikes multiple pedestrians before crashing and rebounding from a building. The impact created an explosion that ignited several nearby buildings. The orange vehicle lies overturned on the ground.

Dispatch all Fire Department Units at the scene as well as all those from the rescue services. You can also summon the Tow Trucks from the Tech Department though this should not be a priority. While they are on their way, the racer in the blue vehicle would be escaping from the Northwestern corner of the map to the opposite direction. The culprit’s location is marked on the map, and can be easily accessed with the police car. Unload the officers slightly ahead of the perpetrator. Equip one of the officers with Pepper Spray, right-click (as with other units’ specific actions) on the target, then deselect the officer and choose the other. This time, equip the officer with the handcuffs and right-click on the target again. That should allow them to arrest the criminal. Get the police car near them so they can incarcerate the felon.

At the wreck scene, there will be three visible casualties, with a fourth one trapped in the orange car. Order the water tenders to tackle the fire closest to them – Upon extinguishing it, check around for more blazes and suppress them. Unload firefighters from the heavy rescue vehicle and equip one of them with hydraulic cutters to rescue the orange car’s occupants. Vacant firefighters should also assist in tackling the blaze, though 2 would be usually sufficient. The rescue services units should be also unloaded with some distance from the fire. Send the Doctors to treat the injured immediately and keep an eye on the orange vehicle. When the doctors are done with one casualty, quickly send them to the next.

At this point the situation should be mostly under control. Dispatch two Tow Trucks (if they are not present already) just ahead of the burning building and confiscate both of the racers’ vehicles. The process should be relatively straightforward. The ambulance would be usually returning to HQ with the casualty on board and they must be dispatched again to transport the other two casualties. If there are any active blazes, try to suppress their spread with the water tenders by tacking newer minor blazes while slowly cornering them with the help of firefighters.

Arsonist

Type: Building Fire/Arson/Murder

Always remember that the arsonist wears a grey coat/shirt. This can help in identifying and arresting him.

The fire may randomly begin in one of the city’s buildings with one person in mortal danger while standing on a balcony. Dispatch two water tenders to suppress the blaze while the turntable ladder vehicle should rescue the trapped person. The police car and ambulance will also need to be on standby, with the doctor ready to treat the casualties. The turntable ladder vehicle can also be used as a makeshift water tender in this mission since despite its slow operating speed, there are no balcony rescues that it needs to carry out.

During or after the initial blaze, a second fire will spawn somewhere else in the city. The arsonist will be usually walking nearby, and so the police car must be sent to his relative location. If identified, his icon will be displayed on the map. He can then be pepper sprayed and arrested. If done successfully, an in-game social media pop-up (which is a parody of Twitter) will appear, depicting his arrest.

The second building will have people trapped inside, so you will need the heavy rescue vehicle dispatched there, as well as a second ambulance so another doctor can arrive quickly. A firefighter needs to grab their trusty fire axe and smash open the house, and optionally move the casualty some distance from the fire so the doctor can safely treat them. At this point, the spreading blazes could be contained easily.

Mass Collision

Type: Road Accident/Vehicle Fire

At the scene of the accident, there are 9 wrecked vehicles and 8 casualties. Several clumped vehicles are burning. The heavy rescue vehicle should be dispatched first, followed by two ambulances and one police car. The Tech units can be dispatched later.

Equip all firefighters with fire extinguishers and start tackling the small blazes. At the same time, unload the ambulances – Three casualties were thrown from their vehicles during the incident, and they should be urgently treated. To remove the four onlookers, a police officer needs to be equipped with a Megaphone. After a right-click, it will remain active until manually dismissed, and onlookers exposed to its area of effect will follow the officer, who can then lead them away.

After extinguishing all burning vehicles, two firefighters should be sent away and break open vehicles with their hydraulic cutters. The tree fire can be contained with the remaining two, after which they should also assist in rescuing the trapped people. Remember to constantly check on the doctors and send them to nearby casualties whenever they are done or if there are just too many injured people lying around.

The Technical units can enter the fray at this moment. As the vehicles are being broken open, all three tow trucks must be dispatched to the end of the freeway or within the intersection just near the tanker. They can then be assigned to remove the wreckage. The Engineer will be required to adjust traffic directions, which is again, relatively straightforward.

This is all about EMERGENCY 20 – EM20 Operations Text Guide; I hope you enjoy reading the Guide! If you feel like we should add more information or we forget/mistake, please let us know via commenting below, and thanks! See you soon!