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A quick and easy tutorial on using DxDiag for troubleshooting

What is DxDiag?

DxDiag.exe is a native Windows application, formally known as the DirectX Diagnostic Tool .

You can easily open and utilize this incredibly user-friendly and valuable tool by entering “dxdiag” into either your Windows search bar or the command prompt.

To access the command prompt, simply press Windows Key + R . Alternatively, you can follow the official method provided by Microsoft:

https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85 – [microsoft.com]

Given that Baldur’s Gate 3 operates using Microsoft DirectX (a standard application for Windows PCs), the DirectX Diagnostic Tool is precisely what we require to identify any pertinent PC driver issues related to the game.

Expert’s Tip

You can input “msinfo32” in the command prompt for more comprehensive information. However, at present, our focus is on obtaining the DxDiag information.

How does it help me?

Each section within the DirectX Diagnostic Tool offers invaluable insights and initial cues, particularly when a driver crashes or displays signs of incompatibility while running games that employ DirectX, such as Baldur’s Gate 3.

This information alone might be sufficient to guide you towards the areas requiring closer examination and, subsequently, rectifying any affected drivers.

An excerpt from a DxDiag.txt file is presented above, provided by a Chinese user who sought community assistance. Thanks to the details provided, we managed to deduce an audio driver incompatibility issue with MSI soundcards, which relied on a mainboard default service known as Nahimic. Deactivating that service promptly alleviated the problems faced by the affected players.

Advantages of DxDiag

Some of you might inquire: is it essential to possess all of that information?

Would it not be adequate to enumerate my PC’s specifications?

No, it would not suffice.

People frequently omit crucial details when prompted to provide comprehensive information, whether due to malicious intent or inadvertently. Frequently, individuals neglect to include specifics like the installed devices and the precise version of graphics card drivers. Instead, they tend to rely on a broad statement such as “I have the latest drivers installed,” which can be problematic.

The DxDiag supplies intricate information that holds relevance in this context and aids in averting any potential misunderstandings. Although it might not furnish every piece of data required to resolve your issue, it remains the most straightforward approach to acquiring substantial information at a glance.

How to Share?

If you require further assistance and need to consult a third party, the best course of action is to compile and export all pertinent information.

Opting for the “Save All Information” function generates a text file that is readily accessible.

You can then share this file through various methods, such as sharing it with a third party through a publicly accessible section of your webspace, for instance, using platforms like Google Drive or Dropbox.

While you can remove any personal information from the file, retaining the remainder of the data is imperative. Otherwise, a thorough analysis by a third party could potentially lead to misguided or erroneous conclusions.

Easy Ways to Share

Instead of relying on services that necessitate registrations, you also have the option to explore alternatives for sharing information. One particular web tool that I hold in high regard is
pastebin.com – [pastebin.com]

, where you can establish a timer to determine the duration your content remains accessible.

Lastly, for sharing your temporary image files, consider utilizing the following platform:

https://imgbb.com/ – [imgbb.com]

These suggestions represent viable alternatives that circumvent the need for registration. Of course, it’s worth noting that possessing a legitimate Dropbox, Google Drive, or MEGA account provides a wealth of additional features that surpass the capabilities of these straightforward web tools.

 

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